THE DOVRE WARRANTY
This Dovre fireplace has been made with greatest care from high quality materials to provide you with the best possible convenience, safety and enjoyment for many years.
As the user you have an important part to play in making sure that you get the most enjoyment from your Dovre fireplace/stove. We therefore advise you:
If it is a gas fire, the installation must be carried out by an approved installer, according to national and/or regional standards and according to the installation instructions provided.
If a fault nevertheless occurs, the following warranty stipulations will apply:
The duration of the cast iron and enamel finish warranty is extended by 5 years if you complete the online warranty certificate within 3 months of purchase.
The warranty does not cover damage to the fireplace or malfunction in the following cases:
Parts made of glass or sensitive to wear and tear (seals, vermiculite or cast iron inner plates within the combustion chamber etc.) are not covered by the warranty.
The online warranty certificate must be fully completed within 3 months of the invoice date; only then can you benefit from the additional 5 year warranty.
If you have completed the online warranty certificate carefully and in full, in many cases we will be able to resolve any problems quickly and free of charge on the telephone.
Complaints are only taken into consideration if the online warranty certificate has been completed and if the complaints are submitted on a complaint form with assistance from your Dovre-approved distributor.
The warranty is limited to replacement of parts that are found to be faulty. This replacement does not extend the duration of the original warranty.